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Value Chain

Digital Value Chain Analysis

The increasing complexity of digital ecosystems, customer expectations, and AI-driven technologies requires companies to have a clear understanding of their digital processes. Many companies are struggling with digital inefficiencies, data silos, and redundant processes that affect overall performance.

Niko Seeger

Senior ICT Project Manager
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Raji Nagaratnam

Professional Consultant
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Marcel Hostettler

Senior Consultant & Project Manager | CEO linkyard consulting ag
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Who is our product suitable for?

Ideal customer

Your partner for digital transformation

SMEs, organizations and communities that are struggling with the rapid development of digitalization, with many pain points in the digital value chain, who have gaps in IT inventory, that do not have enough capacity to handle digitization with existing competencies, IT and human resources. We have in-depth commercial and industrial IT knowledge, share the digital vision and strategic importance to manage your digital modernization and digital transformation use and achieve success lead.





Customer industries

Aerospace, Automotive, Banking, Construction, Education & Social Affairs, Engineering, Energy, Health, Life Science, Logistics & Transportation, Media, Pharma, Public Administration
Your benefit. Our promise.

What is the use of analysis?

Linkyard's digital value chain analysis identifies these blind spots in your processes — from product development to customer interactions and internal collaboration. We provide actionable insights to optimize workflows, reduce inefficiencies, and improve results for all stakeholders. This enables smarter investment decisions and effective digital transformation.

The key benefits of analyzing the digital value chain:

Transparency: The entire value chain is described and visualized in a comprehensible way.
Communication: Information can be shared with all links in the chain at the same time.
Collaboration: The result is a natural development process that makes the value chain even stronger.
Flexibility: Changes in customer needs can be immediately picked up and reassessed.
Responsiveness: Real-time adjustments in communication, planning and execution can be made at all levels of the digital value chain.
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The solution

Systematic approach to optimize the digital value chain

The framework provides a systematic approach for analyzing and optimizing the digital value chain in a company. It integrates digital tools, processes, and data flows to improve efficiency, interoperability, and strategic direction. Each dimension is backed by a credible source to ensure scientific rigour.

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Human factor

Illustration of Added Value

Objective:

Digital tools and platforms are visualized to understand how they contribute to value creation in all corporate functions. From product development to customer service.

How?

Illustration of existing digital processes in all departments using process modeling techniques. Fragmented information flows and disconnected tools are identified through stakeholder surveys and/or system audits to discover opportunities for automation.

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Human factor

Identify, measure, and evaluate data and Information Flow

Objective:

The generation, access, sharing and storage of data and information should be optimized.

How?

Illustration of data flows using data lineage tools to understand data movements within the company. Identify data inconsistencies, access gaps, or information overload caused by data quality ratings. Propose data governance frameworks and business intelligence tools to improve data management.

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Human factor

Platform and System Integration

Objective:

Ensuring seamless interoperability between IT systems to enable real-time workflows

How?

Assessment of system interoperability using integration maturity models. Identify tool silos or departments with limited data exchange through network analysis.

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Human factor

Process Efficiency and Waste Detection

Objective:

Inefficiencies and redundancies in digital processes should be identified in order to streamline operations.

How?

Analyze processes to identify unnecessary manual steps using lean methods. Identification of duplicate processes or data inputs through data flow analysis. Suggest digital platforms to improve internal collaboration, such as corporate social networks or workflow automation tools.

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Human factor

Digital Customer Interaction Points

Objective:

Customer-oriented digital processes are to be improved in order to improve the customer experience across the entire value chain.

How?

Record the digital customer journey using customer journey mapping techniques. Identify pain points or inefficiencies in digital communication channels Recommend improvements such as omnichannel platforms or AI-driven customer service tools.

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Human factor

Strategic Orientation of the Digital Value Chain

Objective:

The digital value chain should be coordinated with the company's strategic goals in order to maximize added value.

How?

Evaluate the alignment between digital operations and business goals using balanced scorecard methods. Evaluating the impact of digital investments on strategic outcomes through ROI analysis. Development of a digital roadmap to prioritize future investments based on insights from the value chain.

Valuation

Four levels of digital maturity for the digital value chain

After we've measured your digital value chain, we assess the maturity level of your company in four categories.
Our LinkYard consulting experts will guide you along the entire Digital Maturity Customer Journey.

Digital Beginner

Lack of expertise and experience in the area of digitization to achieve sustainable improvements to increase efficiency.

Digital Intermediary

Aims to make continuous progress in developing and expanding digital skills.

Digital Advanced

Shows progress in developing digital business areas through an innovative portfolio, but with average business success.

Digital Expert

Manages the development of the digitization strategy with positive effects on operational business.

How much does that cost?

Prices

Up to 100 users
CHF 7'200/year
From 100 users
CHF 10'000/year

Download Whitepaper

We have summarized the following information in one document:

Digital Maturity Assessment
Digitale Wertschöpfungsketten-Analyse
IT Inventory Analysis
The white paper is now available.
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Your contact

Niko Seeger
|
Senior ICT Project Manager